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A Cooperative Service Provided by the Public Libraries In Jefferson County, Alabama.

Shoutbomb - get text messagesSign up for Text Message Notifications

Keep up-to-date with your library account on your mobile phone using the library's Shoutbomb text messaging service.

  • Receive text notices about items available to pick up, items due soon, overdue items and fines.
  • Send a text to request a renewal and receive a text back with the result of your request.
  • Send a text to see your account's expiration date.
  • Set up multiple library accounts on the same phone.

PLEASE NOTE: The library does not charge a fee for this service, but your cell phone plan's regular text-messaging rates apply.

 

What you need

  • A text messaging-capable mobile phone
  • Subscription to text messaging (confirm with your cell phone service plan)
  • The fourteen digit barcode number from your library card
  • The PIN for your library account

To sign up, please follow the instructions below. If you have a prepaid phone and are not sure which mobile provider to select on the form, try using this Carrier Lookup Tool.

Sign up using your phone

  1. Text the word SIGNUP to 205-358-4149
  2. Then reply to the messages from Shoutbomb with your library card number and PIN

TIP: You can combine the steps into a single text using a plus sign between parts. Example: SIGNUP+21405000009000+1111. (Use YOUR numbers instead of the those in the example, of course.)

Once your Shoutbomb registration has been completed, you will automatically get text notices about items available to pick up, items that are due soon, overdue items and fines. A text will be sent only when activity on your account triggers a message.

Frequently asked questions:

Will I be charged for this service?

How do I sign up for the Shoutbomb service?

What do I do if I don't get a reply from the Shoutbomb services?

When will I receive texts?

What kinds of messages are available with the Shoutbomb service?

What if I switch phones but keep the same number?

Can I have more than one account on the same phone?

How do I report an issue?

How do I quit using the Shoutbomb service?

How do I use the Shoutbomb service in Spanish?

Does this service replace any notices I currently receive via email or telephone?

Will I be charged for this service?

The library doesn't charge a fee for this service, but your cell phone plan's regular text messaging rates still apply. Check with your cell phone service provider to see the cost of text messages in your service plan.

How do I sign up for the Shoutbomb service?

  1. Send a text message with only the keyword SIGNUP to 205-358-4149
  2. You will receive a reply asking you for your library card number. If you receive a reply telling you that we could not understand your message, this typically means that the text was typed incorrectly. For example, SIGNUP is correct while sign up is not.
  3. Reply with only the information requested. If library card number is mistyped or a zero was accidentally omitted, an error message will be received asking for the number once again. Go back to your original message and make sure the library card number entered is accurate, make any necessary corrections and resend. If you resend the same number you will not receive a reply. (See "What do I do if I don't get a reply?" for more info.)
  4. If the library card number is valid, you will receive a message asking for your PIN.
  5. If the PIN is valid, you will receive a message thanking you for registering.
  6. If registration is complete, you will receive a message asking for your email address. Sending your email address is optional.
  7. This completes the signup process.

What do I do if I don't get a reply from the Shoutbomb service?

The Shoutbomb service processes all request within 60 seconds of receiving your message, but some cell phone providers do not deliver this first message promptly.

  1. Wait and see if the reply arrives.
  2. If after 4 hours you still have not received a reply, send the keyword RESEND to 205-358-4149
  3. You can only use the RESEND command three times per day. This limitation is in place to protect from spam messages. If you do not receive a reply after three days, then send an email detailing your issue to jclc.support@shoutbomb.com.

When will I receive texts?

Texts will be sent only when activity on your account triggers a message and will usually arrive around 10:30 AM and 3:30 PM.

What kinds of messages are available with the Shoutbomb service?

 English  Spanish  Description
 ADDCARD  ADDCARD  Add a secondary library card to your notification account
 DROPCARD  DROPCARD  Remove a secondary library card
 HOLDS  MANTENER  Hold notices Opt In/Out
 IOWEU  TEDEBO  See the current fine total on your account
 NOTICES  AVISOS  Current status of all your Opt In/Out services
 OVERDUE  ATRASADO  Overdue notice Opt In/Out
 QUIT  SALIR  Stop this text notices service
 RENEW  RENOVAR  Renew notices Opt In/Out
 RESEND  REENVIAR  Resend the last message
 SIGNUP  REGISTRESE  Register for this text notices service
 SWITCHPHONE  CAMBIARTELEFONO  Change the phone number receiving texts

What if I switch phones but keep the same number?

If you switch to a new cell phone and the phone number remains the same it won't always transfer the service to the new phone. Text the keyword SWITCHPHONE to 205-358-4149 and follow any prompts.

Can I have more than one account on the same Phone?

Yes, you can manage multiple library cards from a single phone. Text ADDCARD to 920 243 4306. You will need to know the library card # and PIN for the card you want to add. Text MYCARDS to confirm that all accounts are associated with your phone.

How do I report an issue?

If you are experiencing any issues with the service or you would like to make a suggestion for improvement, please text/email your comments to jclc.support@shoutbomb.com.

How do I quit using the Shoutbomb service?

To end all text notifications and cancel your registration, text the message QUIT to 205-358-4149, then reply to the instructions from Shoutbomb.

Does this service replace any notices I currently receive via email or telephone?

No. Since Shoutbomb is a third party service, notices you currently receive via email or telephone will still be sent to you. The text-messaging service acts as a complement to your other notices.

 

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